Shipping & Returns

How online store orders and freight quotes are fulfilled, and how returns work.

Shipping

Online store orders are fulfilled by pickup in Hutto, TX by scheduled appointment only. There are no walk-in store hours.
After checkout, email support@suremarc.com or call/text 737-293-4434 to schedule pickup.
We confirm when your order is ready and provide the pickup address then.

Pallet and freight shipments are quoted. Request a quote at https://www.suremarc.com/quote.
Full pallets of TEC Feather Edge, TEC Flexera 774, and quarter round ship free to TX, OK, LA, AR, and NM when quoted and confirmed.

Applicable sales tax is calculated at checkout where required.

Changed mind or ordered the wrong item.

Window: 14 days from pickup or delivery.
Condition: Unopened, unused, undamaged, original packaging, and resalable. Opened bags of Feather Edge or cut/used trim are not eligible for convenience returns.
How: Email support@suremarc.com with your order number before returning. We confirm eligibility and return instructions.
Cost: You pay return shipping / return freight unless we agree otherwise in writing.
Refund: Purchase price of returned eligible items, back to the original payment method, after we inspect. Shipping or pickup fees are non-refundable on convenience returns.
Restocking: No restocking fee for eligible unopened returns within the window.

Contact us within 7 days of pickup or delivery at support@suremarc.com or 737-293-4434 with your order number and photos.
After we confirm the issue, we will replace the item, refund, or issue store credit.
Return freight for confirmed defects, damage, or wrong item is covered by Suremarc as we arrange.

Warranty coverage for TEC products is limited to the manufacturer’s written limited warranty (see the product PDFs on the product pages, including https://www.suremarc.com/feather-edge).
We do not guarantee uninterrupted stock or same-day pickup.
Opened cementitious products are not returnable except for confirmed defect, damage, or wrong item as above.